TERMS & CONDITIONS
Effective Date: 1/1/2026
These Terms and Conditions govern access to the Highland Wood Home Services (“Highland Wood Home Services”) platform and services at hwscare.com (the “Platform”) provided as a result of the order placed by the party identified as “Customer” on the Highland Wood Home Services Order Form (the “Order Form” and together with these Terms and Conditions, the “Agreement”).
License Grant: Subject to the terms of this Agreement, Highland Wood Home Services hereby grants to Customer a non-exclusive, non-transferable right to permit the Active Resources to use the Platform and the related documentation (“the Documentation”) during the Term and solely for Customer’s internal business operations. Customer agrees to limit access to the Platform only to Active Resources and to ensure that payment per the terms of the Order Form is made with respect to any increase in Active Resources. At the end of the Term, Customer and all Active Resources shall cease all usage of the Platform. Customer acknowledges and agrees that Highland Wood Home Services and/or its licensors own all intellectual property rights in the Platform and the Documentation. Except as expressly stated herein, this Agreement does not grant Customer any rights to, or in, patents, copyrights, database rights, trade secrets, trade names, trademarks (whether registered or unregistered), or any other rights or licenses in respect of the Platform or the Documentation. Highland Wood Home Services reserves the right, without liability to Customer or its Active Resources, to terminate or suspend Customer’s or any Active Resource’s access to the Platform or any material posted on the Platform if the Platform is used in violation of the terms of this Agreement or material is posted in violation of the terms of this Agreement.
Use Restrictions: Customer and its Active Resources shall not: (i) attempt to copy, modify, duplicate, create derivative works from the Platform in any form or media or by any means; (ii) attempt to reverse compile, disassemble, reverse engineer or otherwise reduce to human-perceivable form any part of the Platform; (iii) use the Platform to provide services to third parties; or (iv) make the Platform accessible to any third party except Customer’s contractors and provided that Customer shall be liable for any breach of this Agreement by such contractors.
Prohibited Materials: Customer and its Active Resources shall not access, store, distribute or transmit any material during the course of their use of the Platform that: (i) is unlawful, harmful, threatening, defamatory, obscene, infringing, harassing or racially or ethnically offensive; (ii) facilitates illegal activity; (iii) depicts sexually explicit images; (iv) promotes unlawful violence; (v) is discriminatory based on race, gender, color, religious belief, sexual orientation, disability, or any other illegal activity; or (vi) causes damage or injury to any person or property.
Customer Data: Customer owns all rights, title, and interest in and to all of its data uploaded to the Platform (the “Customer Data”) and is solely responsible for the legality, reliability, integrity, accuracy and quality of Customer Data. In the event of any loss or damage to Customer Data, Customer’s sole and exclusive remedy shall be for Highland Wood Home Services to use reasonable commercial efforts to restore the lost or damaged Customer Data from the latest back-up of such Customer Data maintained by Highland Wood Home Services. Highland Wood Home Services shall not be responsible for any loss, destruction, alteration, or disclosure of Customer Data. Upon the end of the Term, Highland Wood Home Services shall have no obligation to retain the Customer Data.
Data Privacy: Highland Wood Home Services shall, in providing the Platform, comply with its Privacy Policy relating to the privacy and security of Customer Data available at Privacy Policy
Limited Warranty: Highland Wood Home Services warrants that the Platform will perform substantially in accordance with its intended specifications as same may be changed from time to time. The foregoing warranty shall not apply if Customer or its Active Resources modify the Platform or use it for other than its intended purpose. If the Platform does not conform to the foregoing warranty, Highland Wood Home Services shall, at its expense, use all reasonable commercial efforts to correct any such non-conformance promptly, or provide Customer with an alternative means of accomplishing the desired performance. Highland Wood Home Services does not warrant that Customer’s use of the Platform will be uninterrupted or error-free; nor that the Platform and/or Documentation will meet Customer’s requirements. In addition, Highland Wood Home Services is not responsible for any delays, delivery failures, or any other loss or damage resulting from the transfer of data over communications networks and facilities, including the Internet, and Customer acknowledges that the Platform and Documentation may be subject to limitations, delays, and other problems inherent in the use of such communications facilities. OTHER THAN THE EXPRESS WARRANTIES SET FORTH HEREIN, HIGHLAND WOOD HOME SERVICES MAKES NO WARRANTIES, EITHER EXPRESS OR IMPLIED OF ANY KIND, AND HEREBY EXPRESSLY DISCLAIMS ANY WARRANTIES, REPRESENTATIONS OR GUARANTEES OF ANY KIND WITH RESPECT TO THE PLATFORM OR ANY OTHER PRODUCT OR SERVICE PROVIDED UNDER THIS AGREEMENT, INCLUDING BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, RESULT OR USE.
Limitation of Liability: IN NO EVENT SHALL EITHER PARTY’S AGGREGATE LIABILITY EXCEED THE AMOUNTS ACTUALLY PAID BY AND/OR DUE FROM CUSTOMER IN THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE RELEVANT CLAIM. IN NO EVENT SHALL EITHER PARTY AND/OR ITS LICENSORS BE LIABLE TO THE OTHER FOR ANY INDIRECT, PUNITIVE, SPECIAL, EXEMPLARY, INCIDENTAL, CONSEQUENTIAL, OR OTHER DAMAGES OF ANY TYPE OR KIND (INCLUDING LOSS OF DATA, REVENUE, PROFITS, USE, OR OTHER ECONOMIC ADVANTAGE) ARISING OUT OF, OR IN ANY WAY CONNECTED WITH THE PLATFORM OR THIS AGREEMENT, INCLUDING BUT NOT LIMITED TO THE USE OR INABILITY TO USE THE PLATFORM, OR FOR ANY CONTENT OBTAINED FROM OR THROUGH THE PLATFORM, ANY INTERRUPTION, INACCURACY, ERROR, OR OMISSION, REGARDLESS OF CAUSE, IN THE CONTENT, EVEN IF THE PARTY FROM WHICH DAMAGES ARE BEING SOUGHT OR SUCH PARTY’S LICENSORS HAVE BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Assignment: Customer shall not, without the prior written consent of Highland Wood Home Services, assign, transfer, charge, sub-contract or deal in any other manner with all or any of its rights or obligations under this agreement.
Survival: The terms of the Limited Warranty Section and the Limitation of Liability Section of this Agreement shall survive its termination.
Governing Law and Jurisdiction: This agreement shall be deemed to be made and entered into pursuant to the laws of the State of Illinois without regard to conflict of laws principles. Both parties agree that jurisdiction over any dispute arising in connection with this agreement will be vested exclusively in the federal or state courts located in Illinois and irrevocably submit and consent to such jurisdiction and venue and waive any legal or equitable grounds for objecting to the foregoing selection of applicable law, jurisdiction and venue. The United Nations Convention on the Sale of Goods shall not apply.
SMS Terms and Conditions
SMS for Consent Communication
We will not share your phone number with any third parties for marketing purposes.
Types of SMS Communications
If you opt in to receive messages from Highland Wood Home Services, you may receive texts for conversational purposes. Standard message rates may apply.
Message Frequency
You may receive approximately 20 SMS messages per month.
Carrier Charges
Message and data rates may apply based on your mobile carrier and location.
Opt-In Methods
You can opt in via the following methods: by submitting an online form: Contact Us
Opt-Out Instructions
You may opt out at any time by replying STOP to any message. To resume receiving texts, reply START
Help
If you need assistance, reply HELP or contact us at Contact Us.
Disclosures
Message frequency may vary.
Message and data rates may apply.
Reply STOP to cancel.
Reply HELP for assistance.
Visit our website to review our Privacy Policy and Terms of Service.